Values & Benefits
A common misconception about PPO networks is all networks are
the same. There are many networks that have adequate provider
coverage and discounts, however, that does not make us the same. We
believe that our network is more than just coverage and
We offer other values and benefits that
compliment our coverage and discounts which sets us apart from the
Prime Health Services is large enough to manage a national PPO
network yet small enough to give you prompt service and personal
attention. Our staff consists of individuals working passionately
and diligently to build and maintain our networks, always keeping
in mind that each department affects the other. Our personal
attention approach enables us to communicate effectively, work
efficiently, and better attend to you. All of our staff takes
ownership and pride in their responsibilities. Distractions such as
missed or delayed internal communication, poor customer service and
data integrity issues are some of the problems that have the most
impact on the customer. We strive to eliminate these problems,
which has enabled us to build a strong network and provide our
customers with the attention they deserve.
Our staff is highly trained in provider negotiations. If a
particular provider is not currently in one of our networks, we
work quickly to contract them when nominated. We are able to
customize our network to meet each client's needs.
In-house credentialing is another area we feel is beneficial to
our customers and our network. We know our providers best. Our
verification process on each contracted provider ensures that we
represent the highest quality of medical professionals. The
criteria overseen by our Medical Director includes: background
checks, license verification, location inspection, and litigation
review. We maintain these high standards with a quarterly review
conducted by our Medical Director and board of independent medical
Prime Health Services specializes in quality PPO development.
Our focus began with clients and providers in the workers'
compensation arena, after Prime Health acquired a local PPO network
from a prominent Nashville, Tennessee hospital. The ongoing success
and strength of our workers' comp network, led to the development
of what is now our largest product offering, the Prime Health Group
Health PPO Network.
Network development is our focus and our passion. We have a
highly competent, well trained staff that strongly support all the
functions needed for optimal network development. Moreover, our
staff is also quick to attend to the needs of our customers.
Sensitivity to our customers needs enables us to show them how much
we value their voice and helps us construct a more user friendly
network. As one of the largest all product networks in the nation,
we strive to provide optimal customer service along with extensive
coverage and deep discounts.